Claims can be rolled back in My Food Program, but this feature should be used with great care as no record of the claim will be retained. If a claim has already been submitted to the state agency for reimbursement, then we strongly recommending printing or saving the following reports to substantiate the original claim prior to rolling back the claim:
- Meal Count by Name Report
- Participant Report
- Claim Summary Report
Common reasons to roll back a claim include:
- Receiving household income eligibility forms or enrollment forms for the prior month that should be included in the claim.
- Receiving additional paperwork to substantiate a claim or provide reason to disallow meals.