Manual Claim Adjustment
To make a manual claim adjustment:
- Click on “Process Claim” on the main dashboard.
- Click on the orange “Sponsor Manual Claim Adjustment” button to the right of the appropriate claim.
- There will be a summary of the claim for the month at the top.
- Below that is a list of the claim errors.
There are two ways to adjust the claim:
- Override Error
- Check the box below the “Override Error?” header for each error message.
- Click the green “Save Overrides” button below.
- You will now see the date and authorizer for each of the overrides.
- These adjustments will be displayed below the “Summary of Adjustments” header.

- Manual Adjustment: note that this adjustment will only be reflected on the Claim Summary Report.
- Scroll to the bottom of the screen, under “Manual Adjustment”.
- Select the appropriate meal, income eligibility category, increase or decrease, number of meals or snacks, and the reason. Note: it is important to be specific in your reason so you can back up this adjustment if needed.
- Click the green “Save”button.
- These adjustments will be displayed below the “Summary of Adjustments” header.
