Participant inactive on meal date
How it Gets Triggered
A participant has been checked in for attendance and/or meal attendance for a date in which they were marked as inactive (withdrawn).
How to Get Details
The Disallowed Meals Report will list the participants with this error. For this error, we recommend that you run the Detailed version of the report.
What the Provider or Center Can Do
Either change the participant status to anything other than "Inactive" for the meal date OR remove the meal attendance and daily attendance for the dates with the errors.
What the Sponsor Can Do
If the claim is already created and you want to override this error and include the meals in the claim for reimbursement, you can create a manual claim adjustment. Warning: if you override the error and include the meal counts in the claim, your claim reports will not match because the reports will exclude participants that are inactive and so these meal counts will not be displayed on the reports even though they are included in the claim.