Meals/Snacks Claimed Outside of the Operating Hours
How it Gets Triggered
A meal count is entered for a meal or snack that is during a time that the facility is not open. NOTE: this can only occur if site times of operation are changed in Site Details after a meal count is entered.
How to Get Details
The Disallowed Meals Report will list the participants with this error. For this error, we recommend that you run the Summary version of the report.
What the Provider or Center Can Do
Verify that the participant arrival and departure times are correct
What the Sponsor Can Do
- Verify the facility hours and meal times are correct
- Temporarily add back the day and meal with the error and then remove the counts.
- If the claim is already created and you want to override this error and include the meals in the claim for reimbursement, you can create a manual claim adjustment.