Participant Not Observed or Expected at Site Visit
How it Gets Triggered
The error check to Disallow Meals if Participant is Not Observed or Expected at Site Visit is selected in Site Details and a participant was not observed or expected during a site visit.
How to Get Details
The Disallowed Meals Report will list the participants with this error. For this error, we recommend that you run the Detailed version of the report.
What the Provider or Center Can Do
Make sure your meal counts are correct.
What the Sponsor Can Do
- Turn off the error check to Disallow Meal if Participant is No Observed or Expected at Site Visit
- Make sure that each child that is observed at the meal service or expected to be claimed is marked correctly on the visit page
- If the claim is already created and you want to override this error and include the meals in the claim for reimbursement, you can create a manual claim adjustment.